Franklin Savings Bank is a $917MM mutually chartered bank headquartered in Franklin, NH. With eight retail branches throughout central New Hampshire, the bank provides a comprehensive set of products and services for individual consumers and commercial customers.
This position is responsible for developing and executing a comprehensive retail strategy aligned with the bank’s strategic initiatives, business objectives, and mission. As a member of management, the incumbent assumes responsibility and accountability for the bank’s fiscal operating results.
The incumbent will lead and optimize the bank’s retail operations and sales efforts by ensuring success through effective leadership, focusing on customer experience and operational excellence. This individual is responsible for overseeing and driving the success of the bank’s retail initiatives. This position is accountable for the development and implementation of deposit products, services, and strategies to enhance customer experience and deliver an integrated, omnichannel experience – uniting branch operations, sales programs, digital strategies, and customer service into a single, cohesive experience that deepens trust, loyalty, and long-term growth.
This position is accountable to the President & CEO.