Custom Employee Engagement Solutions for the Middle-Market
Smith & Wilkinson helps mid-sized organizations collect, interpret, and implement employee feedback, leading to higher productivity, stronger retention, and better profitability.
Why Employee Engagement Matters
Most companies know engagement is important, yet the numbers often surprise them, and the opportunity they represent is even more compelling.
The Performance Edge
Organizations that master engagement don’t just perform better; they create sustainable competitive advantages. Teams in the top quartile of engagement achieve 17% higher productivity and 23% higher profitability compared to bottom-quartile teams.
The Hidden Opportunity
Disengaged employees cost U.S. businesses $1.9 trillion annually, this represents one of the largest untapped opportunities in business today. Every organization has latent potential waiting to be activated through improving employee engagement.
The Retention Revolution
Highly engaged organizations experience up to 51% less voluntary turnover and 78% less absenteeism. This means lower recruitment costs, preserved institutional knowledge, and teams that build momentum rather than constantly rebuilding.
Of course, some turnover is natural and even healthy as organizations evolve. When you do need exceptional talent, our Executive Search services ensure you find leaders who align with your engaged culture.
The Trust Advantage
Even among companies that conduct employee engagement surveys, most fall short where it matters most: follow-through. 66% of employees report their companies never act on survey feedback and only 25% strongly agree their employer cares about their well-being.
Organizations that genuinely listen to and, crucially, respond with visible changes create powerful competitive moats through culture.
Your employee experience influences far more than engagement scores alone. When you unlock the connection between engagement and business outcomes, you’re not just improving workplace satisfaction. You’re building an organization that attracts top talent, retains institutional wisdom, and consistently outperforms market expectations.
Why Partner with Smith & Wilkinson
We’ve designed our approach specifically for growth-minded middle-market organizations ready to transform engagement from a nice-to-have into a strategic advantage.
Here’s how we help you get there:
Your Path to Higher Engagement Starts Here
Your next phase of growth can start from within. When employees feel genuinely heard and see their feedback drive meaningful change, extraordinary things happen. Productivity rises. Innovation accelerates. Your best people become your strongest recruiters.
Book a discovery call.
Here’s how we begin:
- Book a strategy call. We’ll explore your goals, timeline, and readiness for transformation with no pressure, just clarity about possibilities.
- Receive a tailored proposal. Select the service level that matches your needs and budget, from a rapid pulse survey to understand immediate priorities to a comprehensive engagement partnership that transforms your culture.
- Launch and Embed New Practices. Transformation requires the right support at the right moment. Whether through targeted workshops, manager coaching, employee listening sessions, or progress pulse surveys, we’ll provide the specific resources your results indicate you need. Our goal is to help you turn feedback into sustainable habits that drive your culture forward.
The middle-market’s most successful companies share a secret: they’ve discovered that engagement isn’t an HR initiative. It’s a win-win for employees and employers. They’re building organizations where people want to work, customers want to buy, and investors want to invest.